Exchange & Refund Policy
We proudly offer our 100% Modern Guarantee on all our products to ensure they always reach you fresh and in the highest quality.
1. Exchange & Refund
- If your product arrives damaged or unsuitable for use, please contact us and provide a photo of the product. We will either replace the item or issue a full refund for your order.
- If your order is not delivered within the agreed delivery timeframe, you have the right to cancel the order and receive a full refund.
2. Shipping & Delivery
- The store reserves the right to change the selected shipping carrier to another carrier in the event of technical issues, system integration problems, or other operational circumstances, provided that this does not materially affect the delivery timeframe or the quality of the service. No additional charges will be incurred by the customer.
- If an order is returned to the store because it was not collected by the customer, it may either be reshipped for an additional shipping fee or refunded after deducting the original shipping cost and a 25% restocking fee from the order value.
3. Uncollected Orders
If an order is returned to us because it was not collected by the customer for any reason, the customer may choose one of the following options:
- Have the order reshipped by paying an additional shipping fee, or
- Receive a refund after deducting the original shipping cost and a 25% restocking fee from the order value.
4. Supply Availability
Modern Siwak is made from fresh, natural Arak sticks. As such, circumstances beyond our control may occasionally affect product availability or quality.
If we are unable to fulfill an order due to supply shortages, crop quality issues, or any other operational circumstances beyond our control, the store reserves the right to cancel the order and issue a full refund. All consumer rights will be preserved in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.
5. Customer Responsibility
- Please receive your order directly from the delivery courier, as any delay may affect the freshness and quality of the siwak.
- Once received, we recommend storing the product in the refrigerator immediately to preserve its quality.
- The store is not responsible for any damage resulting from improper storage after delivery or for keeping the product for more than 30 days after receipt.
If you have any questions or need assistance, please do not hesitate to contact us via WhatsApp or by phone.
